Before Thanksgiving, one of the burners on our stove top stopped working, my home owner's warranty scheduled me with them. They were nice and called me the next day, got someone to look at the burner a couple f days later, and had to order parts. today they installed the part and everything works as it is supposed to. The guy who replaces the burner left the area clean and was nice and very professional. I wish they had the part in stock though, thanksgiving cooking would have been much easier. Either, way, I recommend this company, and would ask for them if i have any other issues.