I hate writing a negative review so I'm going to focus on the positives. The girl that washed my hair was so nice and I added on the 10 minute scalp massage. I told my stylist that I wanted the southern bell hair with a lot of volume. Let's just say i went to my hotel room and within 20 minutes it had fallen completely and I had to put in my hot rollers and style my hair. It was a waste of money. I think it is a great option if you have a lot of hair that you want smooth and straight.