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  • One star, as 0 stars is not an option. I have paid my bill each and every month for YEARS. I have had sporadic services for YEARS. I have filed MANY complaints with PUC (waste of time) and even CenturyLink Corporate, can I repeat my answer of WASTE OF TIME. I have no dial tone, called repair to check on services and had a technician dispatched to my home. He came arrived to the property and worked on the SNI- (box on the side of the house) for awhile. He had an attitude and insisted he had to come in--well I refused and he gave me attitude!!!! Well when I received my CenturyLink bill it had an $85.00 additional charge. So I called to inquire and the lady (lack of a better word than female person who was clueless on the other side of the phone) she refused to get a Supervisor and then told me that since i didn't have the wire maintenance plan that i had to pay $85.00 charge. I explained to her that the tech NEVER came inside and only arrived to work on the SNI. She refused and had proven why she earns minimum wage--was clueless. I have had more than 38 repairs in 3 years...well CenturyLink you are showing why I need to switch to Cox. I was the sole person who still had CenturyLink until now. I cannot continue to pay $150.00 a month for regular service only to have these insane add ons that were put on fraudently by your tech who was clueless and rude. ALl technicians until this last one have advised me that the F2 was insanely damaged and needed to run a new line and they could not afford to put in a new line. Therefore they keep patching it and providing me shotty service. How do you think I know the lingo unless I have had this many repairs and minimum wage employees who are rude and uneducated--- it used to be fast food employees were the bottom feeders--well now it is CenturyLink. They lie, cheat and deceive you. I have paid thousands of dollars for service only to place my order now for Cox. Maybe they will appreciate my business. All my neighbors left Cox years ago, well I had loyalty until now--Service whether Repair, Billing, Customer Retention, Sales are all complete idiots and lacking education and common sense. Their rationale is pitiful at best. Minimum wage=CenturyLink uneducated employees.
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