Yay, I thought I killed my phone but I didn't have to buy a new one! I was downloading some apps when my phone just died right in my arms. I'm not due for an upgrade and I'm out of warranty so I panicked a little. I have a trip coming up, so I CANNOT be without a phone in a strange city. My service provider sent me here after they couldn't fix it. I only had to wait about an hour and a half, and my phone is completely back to normal. Tim was very friendly and helpful. I would definitely recommend this to a friend!