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  • So, it's weird.... the hotel itself is ok. Not SUPER clean, but completely fine. I usually stay at the Westin and it was unavailable on this trip. Charles at the front desk was incredibly friendly and helpful. However, check out time is noon. They ask you at the front desk if that is the time you expect to check out. I said yes because I knew I'd be doing some work from the hotel room the next morning before my meeting at 12. From 9 am to 11:30 am, I had not one, not two but THREE employees try to barge into my room with a key in order to clean it. Luckily I had the metal latch over it. Each time I would say, "Hey, I have a 12 oclock check out" and they wouldn't even apologize, they just walked away. In fact, the LAST person to do it, a hispanic woman, I looked out through the peep hole and said, "I have a 12 oclock check out, please leave me alone. Check your list." I could see through the peep hole that she gestured at me out of frustration. I can't tell if it was the middle finger, or just gesturing her hand out of frustration but that really made me mad. I mean, I called down to the front desk to tell them and they said, "Sorry, yes we have you written down as a 12 oclock check out" well then why are three people trying to barge into my room? It's unacceptable. I could tell they just wanted to get done and leave but guess what, maybe you shouldn't have a 12 oclock check out if none of your employees can respect it.
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