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  • I'm a huge fan of the veggiEAT Xpress inside 99 Ranch on Maryland so of course I was excited to try the new location. The restaurant location is great... It is so nice to enjoy yummy veggie food without having to look at dead animals (like inside 99 Ranch). I always get the spicy lemongrass beef pho. Here it is just as delicious in taste as at their other location. However, there was only half as many noodles as we are used to at their other location. When my boyfriend complained, they charged him for more noodles. When the additional noodles came out, we reminded the waitress that we had been waiting for our egg rolls for almost 30 minutes. The waitress went to go check with the cashier and came back saying that out of our 3 receipts, there was no egg roll order. That was the entire reason for our second order! I originally ordered 2 phos, and then after I paid, my boyfriend said he wanted egg rolls. So he ordered egg rolls on his card and the cashier said "are you sure you don't want anything to drink?" To which my boyfriend replied that he would get a boba as well. The waitress had my boyfriend walk up to the cashier to clarify the order. The cashier said, "uhh I didn't hear that order." My boyfriend still wanted the egg rolls so he ordered them again. When they came out we were thoroughly disappointed. The egg rolls at this location are over fried versions of the Maryland location. At first I thought that the service was good. The cashier and waitress were super sweet. After the incident with the noodles, I just chopped it up to owners/managers/cooks. After the incident with the egg rolls, my boyfriend was taken aback by the attitude he was receiving as a customer. I would suggest that the staff (and maybe management) take some classes in customer service for the betterment of this establishment. Luckily, I live closer to their Maryland location so I won't need to come back here again. I am trying really hard to get my boyfriend to enjoy vegan restaurants so it is really a let down when he says "man I might have enjoyed my food if it wasn't for their terrible customer service."
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