I guess their only priority is hiring warm bodies. I've tried to buy a particular supplement twice now, and not only is it never in stock, no one can tell me when they get shipment to check back, nor am I ever offered any sort of alternative product. The employees don't seem to know much except where to find products within the store.
Props for having a convenient location in the same building as a major gym, and for having a discount for members (15%). They even pass out $5 off coupons every so often. Not sure why they think they can phone in the actual service when I can wait three days and order online cheaper and easier.