The woman who helped me was Linda A. She was super helpful and accommodating. I didn't read reviews on this particular shop until after I purchased my shoes and I can't say I agree with any of the other negative remarks. I had great customer service! Linda helped me find the perfect pair and also helped me adding pads to help the shoes fit better. I believe I tried on 6 different shoes before deciding on one and never did I feel I was a bother to her despite them being super busy. Thanks Linda!