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| - Never again! What a waste of money. Maybe it was because we placed an order for pick up around 7:30pm and they close at 8pm, but if that's the case then stop taking orders at 7:30pm! When I placed the order, the girl says "when would you like to pick it up?" I said, "you tell me"! She says, "five minutes", maybe that explains the cold food. We live five minutes away. We paid for peach cobbler only to open the bags and no peach cobbler. I called, they apologized and I said I would pick it up tomorrow. Next, the meal. The ribs were warm with no bbq sauce. Thankfully I requested some on the side. I ordered the baked potato and asked for the meat to be put on the side, it wasn't. I have a pet peeve when I am expecting chives on my potato and get green onions. There is a difference. Do not say chives when you are using green onions! The baked potato was warm on top and cold near the bottom. The fries were soggy and cold. The Texas toast was soggy and cold. The root beer was flat and barely tasted like root beer which speaks to a lack of syrup. I called to express my dissatisfaction with the food. I spoke to the person who answered the phone the first time I called, and he apologized AGAIN. Then he said, "I'll let you talk to the manager". In the meantime, I was nuking my food, and I opted to eat my food instead of letting it get cold while waiting for the manager to come on the phone. Gee, thanks for taking the time to talk to me and make it right, and this is the MANAGER! There is nothing that pisses me off as much as paying good money for my dinner, looking forward to it and having all kinds of issues with it. They can keep their peach cobbler and lost two customers. I'll try Dickeys next time. But I will NEVER step foot in this place again! PS - I have zero ax to bear and provided details to support my one star rating.
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