What initially drew me in was the interior decor. I was in the plaza waiting on a table at a neighboring restaurant so I stopped in to see what this place was. The stylist that had just closed up shop was friendly and told me they offered $15 cuts and $23 monthly unlimited cuts. Sounds awesome.
I decided to stop in today for a cut. The first thing I noticed was that only one other person was there receiving a cut. I sign in and use the restroom. Exiting the restroom I can't help but see into the employee break room and notice two stylists just hanging out.
So I take a seat in a waiting chair and wonder what I'm waiting for at all when there are two people sitting down in the back room. After a few minutes Frances came and asked if I was ready. I couldn't help but ask if she was ready.
Now I'm about to sit in the chair and notice the hair all over the floor from the previous cut. I was reluctant to sit before she cleaned it up. Then I notice the hair all over the seat from the previous cut.
So I asked her to please clean it off. She said "Sorry, its been a busy day." I wondered what she meant by "busy" since, like I said, there was only one other customer in the shop. Today is Mother's Day, keep in mind.
She then countered her own statement by telling me she was just finishing a smoothie in the break room. Wow! Must be swamped! It's my assumption that stylists should clean their station between each cut. I was very disappointed that I had to ask to sit in a clean chair. Pretty much everywhere I looked in the station was covered in hair. Not my hair.
Now time for the cut. She asked how I like it. I tell her, and three minutes later she's done. Very sub-par cut. I've had better cuts at corporate chains. Plain and simple.
It was also awkward when it came time to pay. It felt weird to be asked how much I'd like to tip. I like writing the tip amount on a paper receipt but this is not the case here. Frances seemed offended when I told her I would like to tip $1 and said "excuse me?" as if she hadn't just delivered a Super Cuts standard cut and customer service.
Quite simply, I will not go back. I'm very pleased with my current stylist but Keep It Cut drew me in with their $15 cut and fancy interior decor. The old saying is true, If it ain't broke don't fix it.