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  • If I could give this place 0 stars I would. Let me start with the first problem. I'm a renter so this isn't even my refrigerator. First refrigerator began leaking onto the kitchen floor. The realtor contacted them and they said they would send someone out in 3 days. The guy came and he could barely speak English. He said they needed to order a part and it will only be a few days. So a few days passes and I hear nothing back. So I give it over a week and call. The guy who answered said he would call me back. Never called back. Then I asked the realtor to call because I feel like they don't care at this point. He called and the next hour or so a lady named Becky calls me and is very rude. She told me they had to order the part and they can't make the mail move faster. I explained to her that I just needed to know WHEN they were going to fix it because the owner wants to know. She just kept saying they can't make the mail move faster and it might be a couple weeks. So a couple weeks rolls by and they decide they are just going to replace it. The next one they bring another one and it's about 4 feet tall! The owner said So the next one they bring lasts about a week and a half when my roommate wakes up to a bad smell in the kitchen and wouldn't you know, the fridge is broken and all our food is rotten. So there goes about $300-$400 worth of groceries. In the mean time I'm on leave visiting my family in Florida and my roommate is having to deal with this and work two jobs. I told the realtor I don't want her to have to touch anything and I want to be compensated for my lost food. They brought a side by side one this time and gave us $200 for food (which didn't cover everything of course). You think it ends there? No way! My roommate discovers again that the fridge is no longer cold. We caught it in time and I ran to Wal-Mart and bought 2 coolers and some ice to equal $20. I called and Becky was rude as usual. She said she didn't have anyone to come fix it and would put me on the priority list for Monday at 9am. She suggested dry ice and so I went and spent $52 on dry ice. On Monday, I made sure to get off early from work and got here before 9. Well, 10 rolls around and nobody is here. I call Becky says they are on the way. Nobody shows up. 11 rolls around and I call and let her know I'm in the Air Force and I can't be messing around with time. She puts me on hold and passes me to some other employee. He says the guy was here and I told him that's impossible because my dogs haven't made a peep and I'm sitting right here in the front room. Maybe they should call? Since I'm obviously sitting here waiting. Oh wait probably because most of their employees don't speak English. The guy did not show up til noon and he was rude. He was slamming things and did not clean the bottom of the fridge at the request of the owner of the house. So if this doesn't shy you away from doing business with this company I don't know what will! Check out some of their reviews on google.
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