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| - Never in my 40 years of driving a GM vehicle, have I had such a hard time getting a warranty issue resolved.
I bought my Equinox in November 2105 right off the lot. Spring of 2016 I had a recall notice, that took me a year to have repaired because "parts were not available"
Now I have a rust issue that I have been trying to have fixed since August. First I was told, the body shop was moving and not opening again until October. At this point I feel I should have been referred to another dealer who could make the repair. In September, I had another warranty issue that had to be repaired. I was shifted to 3 different people in the service bay, only to wind up talking to the first one I saw. The issue was handled quickly, and repaired in a few days. However, I once again mentioned the rust. This time pictures of the problem were taken, a note was put on my file, and I was assured the Body Shop Manager would get back to me as soon as possible.
A couple of weeks later, I still hadn't heard so I called and spoke to the Service Manager, who took all my information once again, and promised he would hand this directly to the Shop Manager.
Today, Oct. 17, 2017 I went in to the service bay again and spoke to the Service Manager, who went to get the Shop Manager, who took more pictures and promised to call me before then end of day today. It is not 4:35 pm and I am still waiting for that phone call.
This was the first car I bought at Frost, and sad to say, after 40 years of driving GM, this may be my last one.
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