Came in last night to get tickets for the Bedlam event in January. The store wasn't all that busy but there was a line of 5-6 people at the cash. Since I didn't have time to check out the rest of the store, I'll stick to my ticket buying experience.
There was a lone cashier. She was really friendly and chatted with each customer as they passed through and she provided excellent customer service. The problem here though is that it's 3 days before Christmas and she was the lone cashier and was taking time to chat up each customer. This is great customer service, but if that is the level the store wants to provide to it's customers then get someone else helping the girl out. Have someone bagging the items while she's ringing them up so that the line keeps moving along.
Also, customers, this is not your opportunity to ask complex questions. If you needed a question answered then find someone on the sales floor instead of holding up the 5 other people behind you with your geeky attempts to flirt with the cute cashier.