Triage (black guy) nurse was Very Rude with a Bad Attitude. Hardly a wait to be called in, which was nice, but I'm thinking maybe they're not busy because of how they treat their patients...?!! It was the same, usual long wait when we were in the room. It's not comforting hearing them "talk story" among themselves, like they're at home relaxing Especially as we waited. To have to endure such an Uncaring, Unsympathetic AND Especially Ugly atmosphere, I'm not sure if it's worth coming here... The nurse practitioner was acting as damage control. She was decent, but I felt it was forced. I suppose it's the old saying--u can never get another First impression... The initial contact ruined it for me. I've been in customer service for over 20yrs, so I know what its like dealing with people-- dealing with sick people the last 11yrs-- I Always remember: It's Never bout me & I try to have our clients leave feeling understood & cared for. Clearly this facility needs work on compassion!