I found Sugar donuts on Yelp, my go to library of local knowledge. I was visiting Charlotte and this was the closest local donut shop so I stopped by. It was easy to find and has a good parking lot. When I walked in I was immediately welcomed with a friendly greeting. The man behind the counter could tell I was a new customer and gave me the details of their flavors and other bakery options before I even needed to ask. We chatted about other famous donut shops around the country and then I was on my way. I chose the Nutella donut and the caramel cinnamon. The were both very good. They were fresh but not warm fresh, maybe I could have asked for them to be warmed, but I would not be deterred by this. Overall great experience and if I were a local resident I'd certainly go back.