This place is just around the corner from us and we've been planning on trying it out. One night when we were both starved but didn't feel like going out (too hot), we placed a delivery order through the just-eat.ca website (which they encourage with large signs their storefront) for two simple Pad Thai dishes.
We waited over an hour and called Just Thai directly to see if they had the order and what the hold up was. They insisted the order had been sent out for delivery and should be there any second. 20 minutes later there was still no sign of the food (we are maybe a 4 minute walk away, literally just around the corner). We called again the person that we spoke to said she had just started her shift and had no information on our order at all so she couldn't help. WTF? You work there, don't you?
We contactedJust-Eat and the rep couldn't get through to Just Thai to find out what was going on as no one was picking up the phone. (Again WTF?) We called Just Thai back and canceled the order (it was now over an hour and a half after we placed it). They were very apathetic and didn't seem concerned or offer any sort of customer service to make up for it. You just lost a customer from your neighborhood.
Although the customer service rep for Just-Eat.ca was polite and did try to to resolve the issue, in the end they could not provide us with an answer or any resolution or provide any follow up later on. I am wary of using this service again as a result.
We made it clear to Just Thai that we wouldn't be patronizing their establishment via take out, delivery or in person and we'd make sure our friends and neighbors thought twice about it too based on their terrible service.