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| - I came here for a Saturday brunch with a friend and my infant son (who, by the way, was also hungry and looking forward to their blueberry pancakes). On arrival, the hesitating young hostess paused and uttered something along the lines that there may not be a high chair available for my son, given they only have two and both may be in use. If you've been to The Craft, you will appreciate how pathetic is it for an establishment of its size to only have 2 high chairs. As it turns out, a family was just leaving, making the high chair available for us to use.
We were seated. As we grew increasingly hungry and curious as to the whereabouts of the server, we realized that 27 minutes had passed and no server had approached our table. The section where we were placed was about two-thirds vacant. All this while, my son was getting increasingly hungry and irritable.
I noted the server dealing with an adjacent table with a party of about 7 or 8, and as I looked her her in the eye, she quickly looked away, ignored my obviously getting upset, and continued dealing with the adjacent table.
I walked up to the hostess and expressed to her that we had not yet heard from our server, now, half an hour into our being seated, to which she replied "really?!!!" "Yes!" I said. "I wouldn't lie to you." She said that she was shocked that the server had not yet materialized. At that point, we were getting our coats on and leaving the establishment as the service was unacceptable. She began apologizing and uttering something around giving me coupons for a free meal, but couldn't find the coupons. I shook my head and walked away. Shortly thereafter, the manager approached us as we were leaving and offered his apologies and his business card.
Um, what? Business card?
Anyway, he offered that whatever it was we wanted, we could order and he will "have it out in 2 minutes." Ok, so let me get this straight: two orders of pancakes will be delivered to the kitchen, prepared, fried, plated, and served to me in 120 seconds or less? Don't think so. I thanked the manager and began walking away. At this point, my son was too hungry for any more negotiations and further bull****
He managed to run somewhere and come back with two free appetizer coupons, continuously trying to talk to my friend, while I'm trying to go home to get my son fed.
So, we left. Wasted time. Wasted energy. Left hungry and upset.
Terrible. Unacceptable. Insensitive. Not family friendly.
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