A few months back...2/18/11
Sorry for the late review...I was steaming so much from my experience it took like 6 month to calm down.
Long story short, I received a comped $250 shopping voucher from Cesars. I chose to use it at H&M that day. Had spent 2 hours shopping and lost my voucher trying on a coat. Asked the security guard just seconds later if he saw a voucher and he said he found it. He had given it to the manager on duty.
Went to ask the manager for the voucher and out comes this little Asian dude. He said he could not give me the voucher back, "How do I know its yours?" Really? I'm the only one out 200 people in the store frantically looking for a lost voucher only minutes ago. Basically he knows he can use that voucher himself at any other store in the Cesars mall.
I went the distance to call the Police...they couldn't do anything! I asked to rip up the voucher and little asian manager dude said he'll do it later. I said no do it now because I know youre going to use it. Everyone around said he should rip it up too. I tossed the clothes that I was gonna buy in his face.
BTW...he said the cameras are fake ...total BS
Was once a H&M fan and have not yet bought one item from them again! I wrote a formal complaint to Cesar Entertainment and thanks to them my host gave me a $500 credit....thanks. And I did not use it at H&M.