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| - After a four night stay at the Marriott Residence Inn on Scott Padgett Blvd in Concord, NC, we left disappointed. Having given the management an opportunity to address the concerns we had, they failed miserably to uphold the standards expected by their customers. While not a major issue, it was somewhat uncomfortable, when using the elevators, having to shift, to accommodate a member of the housekeeping staff, head phones in place, as they squeezed on to the occupied elevator car with a mop and bucket of dirty water. What was a major issue, though, was requesting that housekeeping provide service to our room only to discover they neglected to do so. The night clerk's defiant attitude, rude behavior and total disregard for the basic tenants of customer service exacerbated our frustration. The hotel manager's defense of this poor service then proceeding to contradict our version of events, added further insult to injury.
Additionally, along with a number of the other guests staying here on this particular weekend, we selected this hotel due to proximity to Charlotte Motor Speedway. What would have been nice for Guests Services to convey, is that crowd control following the scheduled Coca Cola 600 race would drastically alter the traffic pattern on the road where the hotel is located. Apparently the locals are all too familiar with the upcoming road blockages and traffic diversions yet Marriott failed to provide any warnings for their guests. What originally should have been a one mile trip, ultimately, was 15 extra miles on unfamiliar rural roads, after leaving the speedway.
Returning to our room with the basic amenities absent and a hotel staff that blames the paying customer for their ineptness all the while other guests drunkenly partied loudly on the grounds, within ear-shot of the hotel rooms of most who were trying to sleep, was a graphic lesson on the need to choose wisely when planning out-of-town stays. With so many other lodging options, a number within walking distance, travelers would be well-advised to avoid this facility as they truly are not adequately staffed, current employees lack thorough training on how to provide professional customer service and the upper management is totally uninterested in rectifying any of the issues that matter to travelers looking for something more than just a place to stay. Certainly fellow race fans would be well advised to avoid the Marriott Residence Inn, sparing themselves from the poor hotel customer service inflicted on our party, during this recent trip.
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