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| - I was moving from one neighborhood to another within Charlotte, and chose Moving Simplified because of a) price and b) ease of setting up my move. Their website contained great information on their moving process and it was easy to contact them for a quote. The CEO contacted me back a few hours later, and the price was the best I had found.
I was told to expect the 2 uniformed movers between 930 and 10AM on the day of the move. The movers showed up at about 1045, and I needed to vacate the house as quickly as possible. Also, not that it matters, but they weren't uniformed. I didn't really care about that, but was different than the expectations set.
Clearing out the house was generally painless and went pretty fast - I would say about an hour.
Moving into the new house took longer than I expected, but was not by too much. Total time was 5 hours.
The two gentlemen who moved me were very professional and generally did a good job. I had damage to two pieces of furniture which I guess is expected, but unfortunate.
However, during the move, two of the new house's walls were damaged by furniture. They told me they would send someone to repair the holes and marks on Monday or Tuesday (the move was on a Saturday). Not a problem - it happens.
I waited a week for someone to contact me - never happened. I called up and spoke to the CEO who apologized for not contacting, but didn't know there was some damage. He asked me to take some pictures of the damaged wall and email them to him so he could see whether his employees could fix it or whether he would need to hire a professional. I did that, expecting to hear back - No response for another week. I called him again the following week to ask when they would come - he apologized again, saying he thought he had responded, and asked if he could come and see the damage in person. Sure - I'm free morning or evening - he was supposed to contact me the next day. No call from him.
I contacted him back via email - no response. I emailed him several more times with no response. I called and left 3 voicemails again with no response. Finally, I called from my work number - CEO picks up. Apologizes for not contacting me back, blaming it on a communication misunderstanding. He tells me he'll have guys over the next day to fix it, but is unsure of the time, as they will be on another job, but he would keep me up to date on when they would come over. I never heard from him, despite calling him again. No response.
After a month and a half of trying to get the damage corrected, I'm going to make the repairs myself. So, while the price point was attractive, the damage to my house and furniture make me wish I had gone with a different company.
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