I've been here twice before. First time I took my mother on mother's day, and the second time we went back a few weeks later just for dessert.
The first time I had no idea that you needed a reservation, but they gave me one while I was there and I just had to come back an hour later. The waiter was EXTREMELY nice and knowledgeable, and almost seemed to love telling new people how things work. I also had no idea that the prices were through the roof, and that it was ideal to order a full course meal.
Never eating at a fondue place before, it was unclear how to cook our food. But once we figured it out, we weren't impressed at all. The meats had no flavor and tasted bland.
BUT, the dessert was WONDERFUL! We got an array of fruits and banana foster fondue. It was amazing! We left broke, but extremely happy and well-fed. Which is why the next time we went, we only opted for the dessert.
The downfall of this place is the TINY waiting room. There's only 5 seats and chances are you'll be waiting a lot longer than they tell you. They don't give you updates on your time or anything, and you can't help but feel like you're standing on top of people or staring at someone without trying to.