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| - This was my first time staying at the Palazzo and I fell in love with it. I purchased the Indulgence Package and had a very relaxing stay in the hotel. Here are some of the reasons why I was impressed and would love to come back again.
1) Excellent Customer Service
- I called a couple days ahead because I planned to use my SPA pass on the first day and wondered if it would be possible for me to get the passes before the check in time at 3pm. The phone operator was very polite and very helpful. She consulted with her manager, called me back, let me know she made a note on my reservation and it would be no problem for early check in.
- By the time I checked it at 10am on the day of my arrival, everything was ready. I got to stay on the 37th floor, had a very nice view room facing the Wynn hotel, Wynn's pool and its golf course. (See my pics)
- I kept calling the front desk and received continuous excellence customer service during my stay: requesting slippers, inquiring coupons that came with the package and those in booklets that were in the room, asking for airport shuttle info and etc.
2) Excellent Hotel Amenities
I love everything but if I need to pick two of them, one of them would have to be the very nice bathroom. It has excellent lighting and my favorite bath tub that holds around two times of water normal bath tub holds. I also love the vanity table with magnifying mirror and the fresh cut flower. (See my pics)
The other thing I like most would be the convenience to go to Venetian either through the pool deck or grand canal shoppers. The location for the Palazzo is excellent to go to Fashion Show mall, the Forum at Ceasers Palace and Wynn Hotel.
3) Good Surprises
- Nice surprise the first night I came back. There were two pieces of chocolate on my bed with an order form for in-room service for breakfast. The room has also been cleaned again since the trash cans were emptied.
- Read the booklet they gave when you checked it as well as the booklets in the hotel room. They included free drinks and admission to nightclub, discounts on meals and Canyon Ranch Spa. My friend took advantage and went to see Lamborghini Show room for free. Just remember most of these coupons are limited to one person.
One thing I am still uncertain at this point is the bill.
1) Internet is $10 per 24 hour.
2) The Canyon Ranch SPA told me they need to charge SPA passes to my room even though I presented coupons but the Palazzo would fix that for me.
3) You definitely cannot mess up the fridge as well as the mini bar because Palazzo use the scale. If you take something out just to take a look, they would be charge immediately. I was not able to store drinks I buy from other store in the fridge at all. You can still go and get ice.
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