This is an ultimate failure for a cheesecake factory.
When we arrive we didn't have to wait long, so that was pleasant. Once they called my name to seat us knowing full well we have a small child and need a menu for him they didn't bring one.
They station us in a back area from the main dinning area. I didn't care so much about that, we did have to walk outside to go back inside to be seated.
Once we are seated and given our menus I realize we didn't get a kids menu and I asked for one. The hostess never brought us one so we ended up having to ask the waitress what was available for children. This was after we had already sat at the table 15 minutes before we were even greeted by our waitress; who was overwhelmed.
We figure out what my son wants, we order drinks and food. We are asked if we want bread and we say yes. Then our waitress was off, we order water, sprite and a mojito. We get our water and sprite about five minutes later and about fifteen minutes after that they bring my food and my husbands. I set timer and they bring my sons plate out, over five minutes later.
When I was done with my meal they finally bring my mojito (mind you, after I ordered it I said I'd walk back over and get it because it is pretty far from our seating area). They never did bring us bread and we never did see out waitress again because someone else brought our meals and drinks.
After we were done eating it took another fifteen minutes to get our check.
This was the most awful experience ever. Poor time management and multitasking. I think the manager needs some updated training. He/she is way over their heads.
Our food wasn't bad.