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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Would of gave the establishment a few more stars for the great prices on happy hour however the service and management needs much improvement. I went to sit at the bar this evening with a few girlfriends enjoying our night off from the service industry, ordered what I thought was a jack and coke turned out to be Jameson, the bartender who served is 'Mike' I guess it was his first night behind the bar from being a bar back (that's what the girl bartender told us) and the girl bartender was trying to help him along the way but was too busy to honestly care about his side of the bar. We ordered our first round gave a card to be put on file, talked to Mike about ordering loaded cheese tots and hot dog pretzels. I guess he didn't put the food order in. We were waiting for our 2nd round of drinks about 20 mins in, the girl bartender asks us if we want another round and if we wanted food, we asked her if Mike put in our order, he never did, so she put in the order for loaded cheese tots and pizza pretzels, wrong item came out... it was a mess... we ordered another round after asking for drinks two more times from Mike that he never made, we sat with empty drinks for a while. After the drinks came, When closing out we asked for a manager to explain the process of what happened, the manager AMAN came over and we told him the situation. The first question before greeting us was the question if we ate the item. We said "yes after waiting an hour bc the bartender didn't put in our order and the kitchen was about to close. The manager AMAN had so much attitude with my friend and told her "well I was going to take care of it but now" and put the receipt back on the bar top, told us to pay on the bar and walked away. It was completely out of line. If he would of just tried to hear our story instead of being so rude this whole experience could of been different. I was so taken back by this experience, especially coming from a manager. I do not always agree with the customer is ways right slogan however, I do agree with being kind no matter the situation. This manager was not kind, i believe that a strong leadership comes from the top and this is not how to run a successful establishment.
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