I have had sprint for 10 years and have come to find out they are the most dishonest company. They are unable to help over the phone (because they don't even take time to listen to you and have outsourced their entire customer service), have a supervisor callback when they say they will, or provide any type of in person help. This all starts two years ago when employee sells my elderly mother a phone that they say will work in Alaska. Well as soon as she takes it there we get letters and emails that it won't and that they are going to cut off the service. Which they did, text, voicemail, and data all turned off. Been paying for two years for nothing to work. Go to cancel it and they tied a new contract to the line for one of my other phones, which they can't even provide a copy for. Horrible everience, save money on a plan, get better phone and customer service somewhere else.