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| - I was there, along with family (including 2 kids ages 7 and 8), for a four day work/play stay. We reserved a villa to accommodate the four of us. The good points: (i) the villa was comfortably sized and had a full kitchen; (ii) the food -- both in the Pinon Grill and from room service -- was well made and tasty; (iii) the staff is courteous, helpful and go out of their way to do things that are above and beyond; and (iv) the grounds are lovely and well maintained. The bad points: (i) the place is very dated and it is clear that the main hotel and the villas have not been renovated for a long time -- probably since the early 1980s, judging from the decor; (ii) the villa we stayed in was quite run down -- the blinds are bent, missing pieces so that people can see right into the master bedroom, the TV is an old, old model (but worked fine), the carpet is shabby; (iii) the plumbing in the second bathroom backed up twice; (iv) room service dishes not cleared for two days even though they were called every day and promised to do it each time; (v) at night in the living room, hundreds of black flying midges swarm along the ceiling above the lamp - it was disconcerting; and (vi) housekeeping is lackluster and they forget to stock things like toilet paper. Having said that, the price charged was very reasonable and the hotel is in a nice location with access to nearby running trails and urban parks. The kids actually loved the place. On balance, I would not go back - I am happy to pay more for better accommodations and no plumbing problems.
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