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  • Erika the cashier had no idea what she was doing when she helped me. I tried to be as polite and patient as possible, but she continued to not get my order correct. I ordered carne asada fries, a side of a rice, a side of sour cream, and a horchata. Simple order. Yet she didn't even ring me up for the sour cream or horchata. She ended up taking off the sour cream from my fries and put it on the side. Not what I ordered. Then when I confronted her about the missing items she gave me a lot of attitude because I "didn't order it". Even though I had told her three times I'd like a horchata and she never rung it up. I'm never coming back to this Roberto's. I was so frustrated I wanted to give everything back. I didn't even have an appetite to eat being so upset. The cook came to try to help with the problem but she only made it worse by not giving me the items I ordered. It is not difficult to give me a side or sour cream in the first place. Wish I could give this Roberto's less Han a one star rating.
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