I really liked my experience at Gong Cha in Markham, so I was thrilled that Gong Cha opened at Yonge Finch area.
On my first visit with my SO, we ordered the Wintermelon milk tea with grass jelly and the regular milk tea with tapioca. We left the store after and it wasn't until we were back home to drink our bubble tea..and we realized our sugar level was switched. I originally ordered half sugar but instead got 70% and my SO had the 50%. So ok, whatever we just let it slide because we thought it could just be a honest mistake.
A few days ago, we dropped by Gong Cha again and we ordered the same drinks with the same sugar level. And as soon as we stepped outside the door, we had a sip. I thought my drink was too sweet, so I had a sip of my SO's bubble tea and realized once again, our sugar level was mixed up. We went back in and told the person who I think is the owner (not too sure) about the mix up. He apologized for the mishap and remade our milki teas again, not only that but he was nice enough to fix our previous drinks.
I'm not sure if I'll be back here again, I feel like another mistake could happen lol. Plus, I'd much prefer Cha Time and they're everywhere these days.