Pros: The recent remodel has improved the physical appearance of the store. The produce and meats are OK.
Cons: There always seems to be a long line at the customer service desk. They should probably have 2 employees staffing it at peak times.
There are frequently seedy looking characters outside the store. We once had someone try and steal our grocery cart full of groceries as we were trying to pay the bill at the checkout counter (pretty brazen). The guy just threw his bag in our cart and started walking away with the full cart. My husband noticed and started after the guy and he took off. This was a couple of years ago, but I am still super vigilant at this store now.
Some employees at this store need to get back to the basics on service. The last 3 times I was here the cashier bagged my groceries but did not put them in my cart--just shoved them across the counter for me to put them in the cart.
Update 10/18/13: NO CASHIERS! I did my weekly shopping today and when I went to check out nearly 1.5 hours after the store was opened, there were still NO CASHIERS available. It had taken nearly and hour to do my weekly shopping and I had about $100 worth of food in my cart. The only employee I could find was a young man sweeping the floor. When I asked if he could call a cashier up to the check out lanes, I was told that everyone had to use the self-serve check out. There were no employees there either! Several people were having trouble with the self check out and looked frustrated.
I gave up. If I want to self-check a full cart of groceries I would be at a Winco or Fresh and Easy--NOT a Safeway! I left my cart at the front of the store. I tracked down the guy pushing the broom and told him that he may want to return the items from my cart quickly since there were a lot of frozen foods including a couple of containers of ice cream.
Bottom line: I ended up leaving the store and going to FRYS to do my weekly shopping run. Thanks a lot Safeway for wasting an hour of my life.