Ive know Heather and her team for 3 years. They have always shown to be patient and knowledgable about their services and their customers. When they do not know something, they promptly get back to me with an acceptable amount of time (1 to 2 days).
Her team is very curteous to all coming through the door, and try to do what they can to satisfy their customers and potential customers. I know i gave them a headache when i asked about insuring my business, but they worked with me to develop a plan of action.
I truly recommend that you go to Heather and just talk to her about options. She and her team will be honest about what they can do for you, and not just offer you the bare minimum.