Sad. This very wonderful hotel has a very obvious restaurant problem. The service was astonishingly bad and the food just better than average. The atmosphere is nice enough. There is a hip pastel-chalk menu written at the very attractive entrance. As soon as you enter, you realize something is wrong. We stood there for a full five minutes before anyone greeted us and then I would not call it much of a greeting. There were few diners in the restaurant but no staff visible anywhere while we were waiting. Another patron was waiting outside the kitchen door, hoping to get some service. When a staff person did come out, it seemed like it was her first day. She did not know where to seat us, there were about 40 empty tables. After disappearing for a while, she came back with a small pad to take our order and was unfamiliar with the menu, the English language and how to ask a co-worker for help. She then returned three times to clarify our order and then a fourth time, fully twenty minutes after our order to tell us they were out of an essential ingredient and could not make some of the food. I thought we were on camera. When we finally asked to speak to the manager, a harried and unprofessional woman emerged and only nodded as she heard our tale. She then asked strangely if we would like some water to make things right. ??? After more vociferous complaining (to which we are not accustomed), she refunded the cost of the meal. We did speak to the hotel manager who was very wonderful as was the rest of the hospitality staff at this otherwise terrific hotel.