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  • The technician came to our home as a result of a warranty claim filed with our home warranty. The technician (Joe) came in and told us that the unit was low on freon and he was just going to charge it up and go. When he was asked why he wasn't going to locate the leak, he replied "well I'm really busy, have to get to a parts supplier before they close, and it's also REALLY hot in your attic". When we asked if the freon went out again would we have to pay the service call fee through the warranty company again, they said "yeah that's how they work". Needless to say, we "convinced" him that it would be better to explore for a leak and then he tells us "well I can only inspect 1/2 of the coil so I'm still not sure if there's a leak there. Stay AWAY from this company. They tried to pull one over on my wife and it wasn't until she said she needed to call her husband that the tech seemed to backpeddle on what he was saying. They seem to have their name wrong...should be "You'll Need A Better Air Conditioning Company".
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