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  • Look no further - this shop is honest and they genuinely care about customer satisfaction and returning customer business. Case in point: one year ago I brought my vehicle in and it needed two new engine mounts. The manager at the time put aftermarket mounts in my vehicle. Exactly one year later, those parts failed and I was back at square one today, facing another expensive repair. When I told the new manager Lorenzo that I'd had my car in one year ago for the exact same problem, he secured higher quality (aka manufacturer) mounts for my car and credited the expense of the more costly aftermarket parts back to me. This significantly reduced the cost of the repair. I was also allowed to use their shop car so I didn't have to rent a vehicle, miss work, or incur the costs of ride sharing around the city. He certainly didn't have to do those things, but by doing them, he has ensured that I will continue to give Knudsen's repeat business and refer others to the shop as well. It's hard sometimes to not feel like you're getting fleeced when you take your vehicle into a mechanic. At Knudsen's, I can trust that I'm getting the most for my money and that if something does go wrong with the repair, they will take care of me.
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