I came here to get a link taken out on a watch I inherited. I walked in and didn't reply know where to go, there was no obvious starting point, so I just wandered around for a few minutes while associates buzzed around me. I finally interrupted someone to ask for help. The man I spoke with was very professional and helped me quickly. He told me up front the cost of the service would be $15. I said fine go ahead. The link was taken out, I asked him a few questions about how to clean the watch and he was very helpful. I left without looking at the receipt, I got home and the receipt said "watch battery." I assume they don't have a code in the computer for "watch link removal." I didn't really think much, but thought I'd call today and ask how much to take out a link on a watch. Her response was $20. My perception is that they charge whatever they feel like in the moment. Very difficult to trust Ganem now.