My 16 month old and 4 year old did have fun here.
However, I do believe there this place needs some major and minor maintenance. The toilet in the bathroom (women's handicap stall) is missing the top of the toilet. There is a sign that says to press in the middle of the top of the toilet in order to flush. Not only does this turn my stomach because its disgusting, but a kid could get hurt touching this open area (like the top is completely open where the water runs and has been this way for months).
The slide was dirty just like the other posts have mentioned, but what is more upsetting are two other things: Their slide is ripping apart in many places, the climbing stairs, one was missing and I literally saw some smaller kids falling down because they could not reach to the next step level. No one is watching the kids who tend to gather at the bottom of the slide and stay there to jump...which is fun and great but I watched 4 kids get hurt in the 1 hour I spent in that area alone. Most parents do watch their kids but sometimes it is impossible to get up to your kid fast enough who is falling because the steps are broken on their way up!
The Play Factory would really benefit with a few more staff members. Perhaps, you could have one of your staff members watch the slide area just when it is the busy times to help the kids get out of the way when others are sliding down the slide.
The hand sanitizer pumps were out of sanitizing solution.
The under 4 year (baby) area had exposed electrical outlets (2) that were not covered and one was coming out of the wall. The basketball hoop was also coming out of the wall in this small area..I looked behind and saw the screws were loose.
It would really be beneficial in my opinion if you want moms, dads, caretakers to return to fix what is broken and to clean everything....everyday! I did not see one staff member cleaning anything while I was there. We want to support our local Desert Ridge marketplace but its hard with the items I mentioned above.