I don't usually write yelp reviews, but here goes. I had dark spots on my roots from not mixing my bleach properly and I'd put red on them expecting a burgundy that would cover these spots like green or purple usually would, but what I got was nasty firecracker red on my roots with black patches. I walked in and Kelli fixed the dark spots and gave my roots a darker red. She also put some product into my hair which made it soft and bouncy! Even at its healthiest my hair usually isn't bouncy. It's curly, thick, and a bit coarse at best and at worst it's a big ol mes. Needless to say I'm blown away and I'll be back.