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  • I could go into a big long story about what led to the interaction I just had with the owner, Jennifer, this week but I will just sum it up in one statement: If she is so busy, and has so many customers, that she has to forego customer service - then she should seriously consider not taking on additional customers. I am a customer that if I get rubbed the wrong way, or I have a bad experience with a worker or business or product - I can be won back over with smooth talk and a simple apology. This woman was so nasty, so rude, and so insulting to me - I was just floored. I made it quite clear when I left the facility today that I would definitely NOT recommend her and her business to anyone...EVER. I can't speak to the quality of her lessons, or her facility, because a family member was taking my daughter to her lessons every Monday, so I hadn't had any interaction with these people except for over the phone. But when Jennifer spoke to me the way she did - first on Monday over the phone and then again today when I went in there to try and work through our misunderstandings - I was floored and I had to speak up. I don't see how I can possibly be the only person she has ever talked to like this or treated....?! I will say that Sheri and whoever was in the office today....was VERY polite and very professional and almost had me keeping my daughter in her swimming lessons for March. ....and then Jennifer opened her mouth again telling me she didn't want my business....?! That only tells me one thing - she is over capacity for what she can handle as a business and doesn't care what kind of customer servce she gives. I can understand if I had been rude, out of line, or inappropriate in any way to them - but that is not the case. I don't know what business training Jennifer has had - but I was always taught the customer is always right, kiss their ass, and apologize and they will walk away happy. Smother people with kindness - and it always works! Again, I am just left baffled, shocked, and floored. -SG
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