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  • After literally 25 years of going to the Houston and Hillstone restaurants in Phoenix, I am now completely disappointed with them! For all my daughter's birthdays, they have written Happy Birthday on her plate in chocolate every time we have asked. So naturally when my daughter said she wanted to go there for her graduation celebration,I called to ask if they could simply do a Congratulations plate. I was told "we have never done that". Well there's the first lie right there. They've been doing it for years. Second they said "we don't have the tools to do it". There's the second lie. My husband is a chef and has actually talked to their staff about the plates before. They most certainly have the ability. So what this boils down to is that this Manager that has been with the company for only 4 months has now destroyed the awesome experiences I have had with my family for years. What happened to the amazing customer service that the Hillstone corporation used to provided? When did it stop mattering to them that they had a loyal customer for over 25 years! Extremely disappointed!
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