Well, we got our clothes back - I suppose that is deserving of at least one star. And they were reasonably pressed and looked acceptable. Unfortunately, whoever staples those numbered pieces of paper through the button holes of shirts is a bit overzealous on his or her stapling. Of the 10 shirts left, 4 had multiple staples actually stapled through the shirt fabric. I've actually never had this happen anywhere else in all the years I've been using cleaners. This might not seem like much of a deal until you go to pull the paper off and actually rip the shirt in the process. Stick to your iron and water or find another cleaner that pays more attention to detail.