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| - Went here last Sunday, what a horrible experience. There were four tables of two, two people at the bar, and a table of about eight near the back. We were sat down immediately but didn't see a server for about ten minutes. The hostess actually came up and apologized saying the staff was busy (I counted at least 6 servers working, one person per table would have been possible with the staff vs. patron ratio but I digress) and asked if she could get us waters and pass along the word for drinks. I asked for a beergarita, my girlfriend asked for a cider and fireball drink. The hostess returned and apologized saying they were out of the "mix" for the cider and fireball. (What mix? It's cider, and Fireball whiskey. But I can't fault her, she was very nice and overly apologetic, and it's not her job to know the menu. I was actually impressed she took the initiative to help out!) She then ordered a beergarita as well.
About ten minutes later our drinks arrived and waiter said "I'm sorry, the margaritas are supposed to be frozen but our machine broke so I brought them on the rocks." Both of us looked at each other a bit stunned that they didn't tell us that our drink would be changed but didn't complain. We drank the drinks (which were not good at all..basically very limey flat beer), and were ignored for about 10 more minutes AFTER being finished with our beverages. The table behind us went to the bar on two separate occasions to complain that there was no service to speak of anywhere, even though we could see the servers on the other side of the restaurant strolling about. I dropped my card on the table and when the server finally came back I asked to be cashed out and he said "oh, do you want me to get you another round first?" we said no, we just wanted to leave.
So he returned fairly quickly with the bill and said "are you sure you don't want to stay a bit longer, I'm sorry about the wait, maybe I can do something for your next round of drinks." A valiant effort to try and dig out of an overall bad experience, but if he had recognized that the service/drinks were so bad, why didn't he mention trying to make it up to us BEFORE running the card? Or discounting the already served drinks?
Anyway, I live within walking distance and I will never have any issues walking by to any of the much better establishments in the area.
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