| rev:text
| - It breaks my heart to do this because at the rate I patronize this place you'd think I'd be upping the stars... and I WOULD if they would just fix a couple of things. Instead, I find myself very frustrated and I must remove a star from my review.
Two reasons:
Here's the crux of my beef: I like the peanut butter flavor. They offer chocolate peanut butter every Monday but I don't want CHOCOLATE peanut butter. Mind you, they have chocolate frosty every day AND, this past Monday, they had sugar-free chocolate in the SAME MACHINE as chocolate peanut butter (AND chocolate frosty was still an option in another machine!).
I haven't seen the plain peanut butter in quite a while, and I know I'm not the only person who's been asking for it. (It's especially good with any of the berry flavors - like a PB&J!) The fact that they load up the machine weekly with a flavor that customers could "mix" themselves and deny the rest of our requests for the straight up peanut butter makes absolutely NO sense to me.
So, fine: it's your yogurt shop. You pick the flavors. At least let me know if it's worth the drive. I'm willing to tell you exactly what will make it worth it for me: knowing there's at least one flavor I want. (And, it doesn't even always have to be peanut butter!)
I have asked and suggested (and have overheard others doing the same) that the day's flavors be posted on a website, facebook or twitter. The response was that it was not practical because they couldn't be updating all day long and they didn't want a customer to be mad if they came for a particular flavor that was posted but had run out. I don't agree (Ahem, it's the digital age, people! You're not sending the Pony Express out with an update.), but I can understand the concern.
Instead, I was encouraged to provide my cell phone number to be associated with a particular flavor and I would be sent a text message the next time that flavor was available. I don't know the mechanics of blasting a text but it seems that would be a lot more time consuming (or at least equally) than updating a fan page on facebook or posting a tweet.
Also, by the way, once they've texted me, my number would be crossed off the sheet and I'd need to "re-request" to be notified. Talk about inefficient!
Yogurtology has great flavors available to them. The bar and shop are clean. They could totally be five stars. I want to be able to give them five stars but I can't. In fact, as a regular customer, I'm so disappointed I can't even stand by my "yay! I'm a fan." Right now, in my book, they're "A-OK." If I'm going to go for frozen yogurt, this is where I'd go. And, I'd pray I'd be delighted to find a flavor I love in one of the machines... but, I wouldn't know until I got there.
Change that, and I'll restore the star...
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