I got the cleaner I prefer today. As before she did an excellent job. My house is clean and smells amazing.
As before I wanted to add an extra hour to the appointment. But after sitting on hold with customer service for 15 mins I hung up.
My cleaner stayed anyways and finished the extras I wanted done.
She was wonderful, everything went smoothly and I left her a 10 when handy texted for a review.
I also gave her a large tip to pay her for her extra time and understanding.
I would have given 5 stars except the customer service wait time is way to long.