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  • The customer service I received tonight's from Andy the general manager (GM) was possible the worst I have years living in Toronto. It was so bad I was almost funny yet not very funny. Here is the back story folks. On May 5th, 2015 I called Scallwags to make a reservation for a ping pong tournAment for 8 of my friends. The hostess passed me onto a female member of their management tea who informed me that the was an existing reservation for the ping pong table for a group on Saturday may 14th, but the Friday the 13th she could accommodate our party and would be willing to reserve the table for us fro 8-930. I thanked her as she took down my contact information, confirmed the reservation and then invited 7 of my friends for an evening of games and drinks. From this one would gather it is common practice to make reservation at this establishment esp. Since they confirmed another party has the table booked for the 14 th. This is where is all goes south. When I called tonight just to confirm the numbers I was informed in a rude and accusatory tone by the GM Andy that "there is no way I would have a reservation and this never has happened nor would happen in future" thus accusing me of basically lying. He then demanded to know the names of all of his staff members I spoke to and when I was unable to recall the names of individuals I spoke with over a week ago he refused to help correct this mistake of make any accommodations for our party. He also continually told me I was wrong and inaccurate Warning - if you make a reservation anywhere ask for the names of the entire staff - whoever you speak with lol - this must be a new thing. In this case I was made to feel like not only is the customer never right, they are also lying! Trust me as a busy professional I have better thing to do with my time them scheme to get special treatment as a casual local pub like Scallwags. The GM has placed the fact we do not have a reservation for this evening on me - the customers who called and received a confirmed reservation in May 5th, 2016 I also was spoken to in a tone that suggested that the GM felt "I should no better then to expect a reservation on a evening the raptors are playing" - um is that not the point having staff to confirm reservations either way - hence the reason I called in the first place! Andy's behaviour at the management level is why our city continues to have one of the worst reputations for customer service in North America.
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