After a 20 minute wait upon arrival our driver came to our stop. He seemed very unorganized and there were numerous forms of ticketing which caused even further confusion and another 15 minute delay sitting in the bus on the curb. The ride proceeded with wild speed bounding between lanes, by the time we got to the hotel we were glad to gtfo of that nightmare.
Unfortunately our experience didn't end there. On our return trip to the airport we were told to be where we were dropped off at 1:25, by 1:55 there was no shuttle and we called in and come to find that our driver is TWENTY minutes away... And we had no notification. The call rep casually suggested that we find another mode of transportation. Uhh.... We pre booked this shuttle as part of a package and I WISH I had done a little more research.
TLDR: Save yourself the hassle and take a taxi/uber.