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  • I went online a week ago and scheduled a vet appointment for our dog. I scheduled the appointment for tomorrow morning because it's the only day my husband has off work. Tonight I happened to pull up the confirmation email they sent me, which I assumed was our online scheduling and just noticed that it shows tomorrow's appointment date and time, but then after the appointment information it says the following: Please Note: Your appointment is not yet confirmed and a Banfield associate will be reaching out shortly to schedule your visit. If your pet needs immediate attention, please contact your local hospital directly. We look forward to seeing you and Nero soon! Banfield Pet Hospital This is the most ridiculous scheduling process ever. What is the point in going online and scheduling an appointment for a time that shows open, if they are just going to send what looks like our appointment confirmation, and then still have to reach out to us to schedule an appointment? Why do they even have online scheduling and request you use it if they can't schedule you online and need to call you back? If that was the case I would have called to make the appointment in the beginning, instead of trying to follow their process. Nobody has called or sent an actual appointment confirmation email, so at this time I have no idea if we are even on the schedule for tomorrow morning. If they don't have us scheduled because of their stupid process then I will never go back to them. Our dog is messing with his ear and we already had to wait a week, now we may have to wait another week or my husband will have to miss work to take him in. I hope this isn't a sign of the type of treatment they provide if they can't even figure out their own scheduling process.
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