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  • Had my first and last visit. Got the breakfast bagel with sausage which was ok. Nothing spectacular. Everything bagel got an ok as well from my other half. What ruined the experience for me was the customer service. The first person you're in contact with sets the precedence for the entire business. The brunette at the register was cold, unfriendly, had absolutely no personality and gave off the vibe that she hated her job. I thought it was just me but I watched her with the other customers and not once did she even try to crack a smile or be friendly. New flash: Just because you've memorized a customers' order doesn't mean you have customer service skills. If you hate your job so much then quit because it's people like you who make customers like us go elsewhere. I saw the manager come out so I mentioned to him that the girl at the register needs some personality and that she is rude when you first walk in. I don't know if I caught him off guard or what but the response I got was "oh okay". Really? Instead of saying I'm sorry about that. I'd rather go to Einsteins.
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