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| - Do not stay at this hotel!! I would rather have my family sleep in our car or drive home than have to stay at this place again!
We arrived to find a trash bag in the corner of the lobby, tape marks on the front desk, and typed signs posted with near-threatening verbiage describing their queen vs. full bed policies. The front desk clerk was adequate, although he was on his cell phone when we arrived and was very quick to return to his call after we left. We proceeded to the elevator, and as the doors shut, we noticed some nasty streaks on it as if someone had wiped it with a very dirty rag.
I was trying to keep an open mind about the place after reading many of the negative reviews, but when we entered our room, we were greeted with the stale scent of cigarette smoke. My kids started going through the drawers and cabinets like they always do when we first arrive at a hotel, and they discovered a half-empty bottle of lemonade in the refrigerator and an empty beer box in one of the cupboards. A thick layer of dust hung from the light fixtures. It was like their housekeeping staff had better things to do than housekeeping. You had one job, people, ya know?
I checked both the mattresses for bed bugs and didn't see any, so I thought we'd be fine. We were only staying over night to avoid a 2 hour drive very early in the morning, and if the place was just a little dirty, we could deal with it.
The next morning we awoke and went down to their "Grab and Go" breakfast, noticing the same streaks on the elevator doors as the evening before. When we got down to the lobby, we were sorely disappointed. They do NOT offer a continental breakfast like you'd get at other hotels, despite what they say on their site. It was literally just coffee, oatmeal packets, and two baskets of packaged muffins and granola bars that they kept BEHIND THE DESK, which is not surprising because I'm sure their guests have tried to take three or four of each given the lack of any other food. They did not even have fruit or milk or yogurt or cereal for the kids.
We left around 6:30 AM and were on our way to an event in Pittsburgh. When we returned home later that afternoon, my six-year-old son wanted to get a bath, and when we undressed, I was absolutely horrified to find roughly a dozen bed bug bites on his leg. I asked him when he had first noticed them, and he said he had been itchy throughout the night. We gathered everything we had with us and immediately took it to the laundry room to wash in hot water. We even vacuumed the floor under and around the suitcase and washed our bed sheets for safe measure.
I left a voice mail and sent an email to Extended Stay America and have received no response back. This is one of the worst hotel experiences I've had, and unless you are one of those people from Hoarders who doesn't mind dirt and bugs and whatnot, I would stay clear of this place.
Oh, and it cost $120 for the night. Had I looked around a little more, I'm sure I could have found a nice, CLEAN place with similar breakfast options for nearly half the cost of this place--and we could have avoided the bed bugs!
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