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| - My normal Massage Envy Spa is the one off Green Valley and Pebble, but this one is close to my work and I needed to use up some points before they expired so I came here for a facial. So, I booked a same-day appointment and came here for my lunch one day!
The parking lot is definitely bustling with activity as there are a LOT of businesses here, so I'd suggest just going to the far back rows and parking. Just be careful of walking since you'll be trekking across the busy driveway entrance.
Inside it's a little smaller than the one I'm used to, but still pretty nice. Checked in, filled out paperwork for the facial, then sat in the quiet room. Quiet room isn't terribly quiet though as you can hear the chatter of outside. Doesn't really affect me one way or the other but if you're trying to relax it may suck.
My facial lady came out a few minutes after my appointment and apologized for being late; apparently the front didn't tell her that she had another appointment. Happens I guess - never had any sort of problems like that with the other location.
We go in and do the facial biz which was nice and relaxing, and she actually gave me the couple extra minutes back (she apologized again for being tardy) even though she had another appointment after me - super cool. I go out to check-out and one girl was on the computer looking intently at something (no customer in front of her, mind you) and the other lady was assisting someone.
So, I used the restroom and came back and the aesthetician had put some suggestions up on the counter. The lady at the front started automatically scanning them and I was like, "Yeah not today, thanks."
I am REALLY not a big fan of upselling when you just assume the customer is going to purchase whatever is there. Otherwise, this would be a solid 4-star location.
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