After getting some of the worst customer service last week in the REI store in Paradise Valley, we drove down here today. This is a relatively new location having moved from Tempe. Very nice store and lots more room than Tempe. I went into the Shoe Dept and was greeted by Caleb who remembered me even though it has been over a year since I was last in at the Tempe store. Caleb took the time to find out what my needs were, checked my size and made recommendations. Long story short, I walked out with a great fitting pair of hiking boots and a smile on my face.