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| - Had my 2002 lancer towed to Chapman Mitsubishi knowing it had a blown head gasket, I just wasn't sure if there was anything else and wanted a diagnosis, price $85. The SM Larry called me later that day to day it needed a new engine or a lot of part either way it would cost $3500. I told him I'm not putting the much money in a $2k car and I would be in contact. I went the next day to pick it up and it did take them a moment to get it down off the lift and push it out, no problem since I did not call to let them know I was coming.
Here is where I have a problem.
Larry writes up the service ticket and says, " that will be $90" I asked what happened to 85 the he quoted on the phone. Oh yeah, I did say that didn't I was his response. Annoyed at Larry's apparent need for lunch money. I wait for my car to roll out.
Now, I go to roll the windows down and the battery is dead, because the technician left the ignition switch in the on position. I asked larry what he was going to do about it. He said nothing, I asked if he was going to refund my diagnosis which is still cheaper than a new battery, he said absolutely not. So far he has not offered one ounce of compensation and finally goes to get his service manager Mat. I proceed to tell Matt my battery is dead and it's chapmans fault, ( which the did not deny) but again no one offers any compensation. I keeping asking them what they are going to do, and I get remarks like, "well the engine's bad' " isn't the battery under warranty?" ' it didn't run when it came in". Ridiculous!
I finally looked at both of them and asked if they were going to do anything. "NOPE was the answer I got.
Why did I buy a 2013 Mazda CX-9 from Chapman mazda and why did I have over $3000 worth of work done on my Montero Sport? Because I thought I was dealing with a standup company, apparently not.
I will no longer do business with any Chapman dealership Mitsubishi or any Chapman dealership other wise.
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